Warranty|Quality Assurance
QUALITY ASSURANCE

Quality Assurance

Quality assurance covers the full chain from incoming inspection to outbound validation. Warranty scope, period and conditions follow the order, contract and accompanying service documents.

Warranty policy and after-sales service
Overview

Quality Assurance

Quality assurance covers the full chain from incoming inspection to outbound validation. Warranty scope, period and conditions follow the order, contract and accompanying service documents.

Quality system

Quality management to ISO 9001: incoming inspection, process control and outbound validation; environmental management to ISO 14001.

R&D and manufacturing

Dual R&D centres in Shenzhen and Shanghai; two production bases in Dongguan and Kunshan for standardised volume manufacturing.

Process coverage

In-house PCB design, SMT placement, complete assembly, functional testing and ageing verification.

Outbound validation

Functional testing and ageing verification are performed unit by unit; test records are archived with the delivery documents.

Warranty scope and period

Warranty period, scope and conditions follow the order, contract and accompanying service documents; no commitment beyond the formal documents.

Repair process

Submit model, serial number, current version and symptoms; after technical evaluation we repair or replace and report the outcome. Register your device first to build a service file.